Key Responsibilities
Application Support & Administration
- Provide day-to-day support for Oracle applications and business users.
- Monitor system performance, application availability, and transaction processing.
- Troubleshoot and resolve functional and technical issues within agreed SLAs.
- Perform application configurations and parameter setup according to business requirements.
- Manage user access, roles, security profiles, and permissions.
Business Process Analysis
- Collaborate with business departments to understand operational requirements.
- Analyze business processes and identify opportunities for system enhancement.
- Translate business requirements into Oracle application solutions.
- Recommend best practices and process improvements leveraging Oracle capabilities.
Implementation & Enhancement
- Participate in Oracle application implementation, upgrade, and migration projects.
- Support change requests, system enhancements, and new module deployments.
- Configure Oracle modules related to Finance, Procurement, Supply Chain, Human Resources, Manufacturing, or Projects.
- Conduct functional testing, UAT support, and deployment activities.
Integration & Data Management
- Support integration between Oracle applications and third-party systems.
- Coordinate with technical teams on interfaces, APIs, middleware, and reporting solutions.
- Assist in data migration, data validation, and data cleansing activities.
- Ensure data integrity, consistency, and compliance with governance standards.
Reporting & Documentation
- Develop and maintain operational reports and dashboards.
- Create functional specifications, process flows, SOPs, and user guides.
- Maintain system documentation and knowledge repositories.
- Generate periodic application health and performance reports.
Vendor & Stakeholder Management
- Coordinate with Oracle support and external vendors for issue resolution.
- Work with cross-functional teams to deliver business solutions.
- Provide end-user training and knowledge transfer sessions.
- Participate in project meetings and application roadmap planning.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field.
Experience
- 3+ years of experience supporting Oracle applications.
- Experience with Oracle E-Business Suite (EBS), Oracle Fusion Cloud, or Oracle ERP solutions.
- Hands-on experience in application configuration, testing, and support.
- Experience working with enterprise business processes.
Technical Skills
- Knowledge of Oracle ERP, Financials, SCM, Procurement, HCM, or related modules.
- Understanding of Oracle database fundamentals and SQL queries.
- Familiarity with Oracle workflows, reports, interfaces, and APIs.
- Experience with system integrations and data migration activities.
- Understanding of ITIL-based support processes.
- Knowledge of cloud technologies and Oracle Cloud Infrastructure (OCI) is an advantage.
Preferred Qualifications
- Oracle Application certifications.
- Experience with Oracle Fusion Cloud Applications.
- Knowledge of Oracle BI Publisher, OTBI, or Oracle Analytics.
- Experience in ERP implementation projects.
- Familiarity with REST/SOAP APIs and middleware technologies.
- Experience in manufacturing, logistics, retail, finance, or service industries.