- Proactively care for customers regarding service package information, advise and guide customers on using FPT Telecom's additional services and promotional programs for customers.
- Support customers with procedures related to contracts: clarify contract and promotional information, receive and process customer information changes.
- Resolve customer complaints and inquiries via telephone related to: debt, contracts, policies, product information.
- Show empathy, create interactions and personalized experiences for users/customers across channels (online/offline) at all touchpoints.
- Notify customers of monthly internet and television fees.
- Support customers to complete fee payment within the month.
- Collect customer fees paid at the transaction counter and from fee collection officers working at the branch.
- Manage and support fee collection partners to complete assigned targets.
- Advise and guide customers on using FPT Telecom's additional services.
- Perform other work as requested by the Department Head/Unit.
- Female, age <32, Associate Degree or Bachelor's Degree or higher, priority given to candidates with majors in Economics (Business Administration, Accounting, Banking Finance...).
- Confident communication, persuasive, no accent, no stuttering, no basic pronunciation errors.
- Ability to organize and supervise work. Office IT skills.
- Priority given to candidates with at least 1 year of experience in Customer Service, Customer Care, Fee Collection Management, Debt Management, Sales Consulting.
- Customer-centric mindset.
- Good appearance is an advantage.
- Income 8 - 15 million VND/month. Annual income from 14-18 months salary (13 months salary, summer bonus, business performance bonus...).
- Entitled to full benefits under current labor law: health insurance, social insurance...
- Benefits: Annual health check-ups, FPT Care specialized health insurance package for inpatient and outpatient examination and treatment.
- Friendly, professional, dynamic and youthful working environment.
- Distinctive and vibrant corporate culture with many attractive activities: New employee integration, summer vacation, team building, competitions, village festivals, sports/arts/charity clubs...
- Participate in company's professional training and skill development programs.
- Opportunity for advancement to management positions in the company.