SENIOR SPECIALIST PRODUCT DEVELOPMENT & POLICY

I. Position Introduction

We are seeking a proactive, perceptive and experienced Senior Specialist in Product Development & Policy to directly research, design and implement linked products together with accompanying policies within the Group's tourism ecosystem. This is a "backbone" position in implementation: transforming strategic direction into concrete, operationally viable products and policies that deliver business results.

II. Main Responsibilities

1. Product Development

• Research market, customer needs and competitors to propose linked product ideas (combos, experience packages, journeys connecting aviation – resorts – hotels – entertainment).
• Design detailed product structure, features, terms of application and coordinate with member units to finalize.
• Coordinate product launch and monitor effectiveness from launch onwards.

1. Policy Building & Implementation

• Draft, standardize product policies, pricing policies, promotions, distribution and loyalty customer policies according to department direction.
• Develop operational guidance documents, coordination procedures and regulatory frameworks applicable to member units.
• Support clarification, guidance and ensure policies are implemented correctly and consistently.

1. Analysis & Reporting

• Collect, process and analyze data on product effectiveness, revenue and customer behavior.
• Prepare periodic evaluation reports and propose optimization solutions, product and policy adjustments.
• Build calculation models, pricing solutions and preliminary feasibility assessments for new initiatives.

1. Coordination & Connection

• Work closely with member units and related departments (business, marketing, operations, technology) to implement products and policies.
• Support coordination, monitor progress and resolve obstacles in inter-unit collaboration.
• Participate in work with external partners under the guidance of Expert/Head of Department.

III. Requirements

Experience & Expertise

• Minimum 4–6 years of experience in product development, policy building, business analysis or equivalent position; priority given to tourism, aviation, hotels – resorts, entertainment, retail or service sectors.
• Direct experience in designing/implementing products or policies from conception to market launch.
• Good understanding of tourism value chain and operating mechanisms of at least one segment within the ecosystem.

Education

• University degree in Business Administration, Economics, Tourism, Finance, Marketing or related fields.

Core Competencies

• Strong data analysis skills and logical thinking; proficient in Excel and analysis/presentation tools.
• Document drafting skills, policy and process documentation that is clear and rigorous.
• Proactive, meticulous, able to manage multiple tasks and work under schedule pressure.
• Good communication and multi-department coordination skills.
• Good English proficiency is an advantage.

IV. Benefits

• Social insurance, health insurance, accident insurance, holidays, Tet, annual leave, etc. as per regulations.
• Suncare Group insurance.
• Opportunity to increase income periodically through regular work performance evaluation activities.
• 13th month bonus and other bonus programs: according to Group's common policy.
• Internal discount programs for official employees for services within the Group's ecosystem (resort services, health care, entertainment, medical examination, etc.)
• Opportunity to participate in training and development programs as per Group regulations.
• Other benefits according to the Group's treatment policy.