- Proactively care for customers regarding service package information, advise and guide customers on using FPT Telecom's additional services and promotional programs.
- Support customers with contract-related procedures: clarify contract and promotional information, receive and process customer information changes.
- Resolve customer complaints and inquiries via phone related to: debt, contracts, policies, product information.
- Show empathy, create interactions and personalized experiences for users/customers across channels (online/offline) at all touchpoints.
- Notify customers of their monthly internet and television fees.
- Support customers in completing fee payments within the month.
- Collect customer fees at the transaction counter and from fee collection staff working at the branch.
- Manage and support fee collection partners in completing assigned targets.
- Advise and guide customers on using FPT Telecom's additional services.
- Perform other tasks as requested by the Department Head/Unit.
- Bachelor's degree or higher, preferably in Economics (Business Administration, Accounting, Banking and Finance, etc.).
- Confident communication, persuasive, clear speech without accent, no stuttering, no basic pronunciation errors.
- Ability to organize and supervise work. Office IT skills.
- Preference for candidates with at least 1 year of experience in Customer Service, Customer Care, Fee Collection Management, Debt Management, Sales Consulting.
- Customer-centric mindset.
- Good appearance is an advantage.
- Competitive salary. Annual income from 14-18 months of salary (13 months salary, summer bonus, business performance bonus, etc.).
- Entitled to full benefits under current labor law: health insurance, social insurance, etc.
- Benefits: Annual health check-ups, FPT Care specialized health insurance package for inpatient and outpatient examination and treatment.
- Friendly, professional, dynamic and youthful working environment.
- Distinctive and vibrant corporate culture with many attractive activities: New employee integration, summer vacation, team building, competitions, village festivals, sports/arts/charity clubs, etc.
- Participate in company training programs and skill development.
- Opportunities for advancement to management positions in the company.
