I. JOB DESCRIPTION
Outbound personnel will be responsible for the following tasks:
- Make outbound calls according to assigned lists to advise, understand customer needs, record reasons and persuade customers to continue using and retain the TikTok BNPL card.
- Proactively contact and care for customers, advise on product information, guide usage and support answering questions during service use.
- Receive, record and coordinate with relevant departments to handle requests, feedback and arising matters of the project.
- Monitor processing results, update customer information and prepare work reports as required.
II. JOB REQUIREMENTS
- Secondary education or higher
- Experience in customer care via phone and social media
- Experience managing fanpages, Zalo OA
- Able to handle work pressure, good emotional control
- Working hours: Monday - Friday (8:30am-5:30pm)
III. COMPENSATION AND BENEFITS:
Income:
- Base salary: 7,500,000 VND
- Lunch allowance: 500,000 VND
- Performance bonus based on work results
Insurance:
- Health insurance, social insurance as per State regulations
- Health insurance for employees
Other benefits:
- Charitable contributions as per company policy
- Leave policy: Annual leave, seniority leave as per regulations
- Bonuses (gifts/cash) on holidays according to company policy
- Sponsorship of activities: Culture, sports, travel, teambuilding according to annual programs
- Participation in training courses to improve professional skills