Job description
• In-depth analysis of customer needs, product models, market benchmarks
• Organize and implement detailed product design (product structure, policies, terms, processes...)
• Oversee market research activities to support product development (new/refinement):
• Oversee the development of new/refined products for high-value Corporate Banking customers (KHDN) that meet customer needs and business efficiency:
1. In-depth analysis of customer data, behavior, and product performance
2. Propose high-value added product solutions
3. Propose pricing models and product structures
• Implement design, coordinate development and manage corporate customer experience:
1. In-depth analysis of product experience data (NPS, CSAT, VOC, customer behavior)
2. Propose experience design solutions and journey improvement
3. Standardize customer experience measurement methods by product/channel
• Organize implementation/execute briefing development (new/refinement) and control integration and deployment of corporate products by the development unit on internal software systems (e.g. CRM, BPM, CMV, BizMB,…) and/or partner platforms
• Oversee effective product management (P&L) for corporate customers:
1. Evaluate and provide in-depth advice on corporate product pricing models, profit management methods, market benchmarks
2. Standardize P&L calculation methods, allocate costs for corporate product portfolios, assess financial risks, ensure compliance when adjusting prices/fees
3. Handle complex products with low profitability
• Oversee/provide in-depth professional advice on corporate product operations/solutions:
1. Standardize training document content; participate in training and coaching for sales teams and specialists
2. Support handling complex sales cases
Candidates please refer to the description below to compare experience and select the appropriate level to apply for:
• Specialist (Level 1–3): Directly perform professional duties. The higher the level, the greater the autonomy and complexity of work.
• Senior Specialist: responsible for results in a professional area and guide Specialists in the team. Suitable for 5-8 years, having previously taken full responsibility for one area of work.
• Product Director / Product Expert: Lead an important professional area or product of the unit, provide in-depth professional advice to related departments, may manage/coordinate a team. Suitable for 8-12 years, with deep expertise and team leadership experience.
• Senior Expert: Lead and provide professional direction at the bank level, directly advise the Block Director and leadership on strategy in the area of responsibility; may manage or coordinate teams. Suitable for > 12 years of experience, recognized as an industry expert.
Years of experience are for reference and comparison only, not mandatory information.
Requirements
- Bachelor's degree in economics, finance, banking, business administration, marketing, etc.
- Minimum 5 years of experience in product development, customer experience management, business, customer service, or service quality management.
- Preferred experience in management in finance/banking.
- Preferred certifications such as: CFA, FRM, PMP, or other related professional certifications.
- TOEIC 700 or above or equivalent certificate
BENEFITS:
- Personal and family health insurance
- Travel
- Fitness Center (Yoga, GYM,...)
- Support for sports training, transportation, childcare/kindergarten, and phone allowances
- Regular health check-ups
- 13th month salary
- Birthday leave
- Holiday bonuses (Tet, National Day, 30/4 - 1/5, Bank Anniversary,...)
- Performance bonuses and incentive bonuses
- Preferential loans
MB Bank requires candidates to provide the following detailed information:
- Personal information: Full name, Date of birth, Gender
- Phone number and email contact
- Education level, School graduated from
- Work experience
- 3 - 5 outstanding skills
Why should you ensure complete information when applying?
- Your application will be evaluated quickly.
- For applications with complete information and suitable recruitment criteria, MB Bank will proactively contact you for an interview at the earliest time.
- Candidates please check email and phone regularly to not miss interview appointments.
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