Responsibilities
- Be able to work in Suvarnabhumi Airport (BKK)
- Lost and Found Centralized Service Executive
- Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers
- Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.
- Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.
- Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).
- Coordinate with other departments and station pertaining for special passenger.
- Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs
- Raised Passenger Irregularity Report (PIR) for any mishandled baggage.
- Create a baggage on hand record for unclaimed /surplus baggage
- Conduct primary tracing on mishandled baggage cases.
- Retrieving and responding email and telephone.
- Coordinate with other departments and station pertaining baggage mishandled.
- Authorized personnel can only issue authorization of payment (discharge voucher).
- Handle Found Property on Thai Viet jet premises.
Requirements
- Bachelor’s Degree in any field
- Minimum 2-3 Years’ experience in customer service with 2-3 years’ experience in airline industry.
- Analytical with problem solving skills and able to handle passenger complaints.
- Good writing skills and able to handle passenger complaints.
- Good knowledge of MS word, Excel and PowerPoint.
- Able to perform under pressure in a challenging environment.
- Proficient in oral and written English and Thai or local language where staff is located.
- Possess good management and leadership abilities.
- Possess good interpersonal and communication skills to collaborate effectively with passengers.
- Able to work on flexible hours.
