I. Job Description
- Responsible for the sales channel/partner platform implementation: disbursement targets, outstanding balance, number of customers and P&L effectiveness of products;
- Directly operate lending/deposit products for SME (KHDN): organize customer application reception and assessment, make disbursement decisions/proposals, mobilize funds within allocated authority;
- Operate end-to-end credit approval process: coordinate approval flow – disbursement, ensure processing time (TAT), approval rate and decision quality;
- Closely coordinate with Product department (Product Owner) to monitor continuous operational issues, propose improvements, adjust credit policies, processes, scoring tools and customer experience;
- Manage portfolio quality: monitor operational risk indicators (overdue rate, DPD, rejection/cancellation rate), balance between growth and credit quality;
- Build, deploy and manage sales channels / partner distribution networks to deliver products to SME segment; coordinate with Marketing to drive demand and conversion rate;
- Analyze business data, coordinate with partners to propose efficiency improvements (funnel conversion rate, cost per loan, channel performance) and report periodically to leadership;
- Ensure all operational activities comply with legal regulations, State Bank regulations and internal regulations on credit risk management;
- Perform other tasks as assigned by company leadership.
II. Candidate Requirements
Education:
Bachelor's degree or higher in Finance – Banking, Business Administration, Economics or related fields.
Experience:
- Minimum 03 years of experience in business/product operations positions in credit, policy, risk...priority given to SME-related operations;
- Priority given to candidates who have been responsible for business targets (P&L, outstanding balance, disbursement) of a product or portfolio;
- Sales experience, sales management, distribution channel management is an advantage.
Knowledge:
- Understand market, characteristics of financial needs and credit behavior of customer groups;
- Master end-to-end credit process: assessment – approval – disbursement – monitoring and debt collection;
- Understand credit risk management (PD/LGD, DPD, scorecard) and portfolio quality indicators;
- Knowledge and experience with Core Banking/LOS systems/data, AI/Big Data/Machine Learning is a major advantage;
- Understand laws and State Bank regulations in consumer lending / credit activities.
Skills:
- Business thinking, strategic thinking and data-driven decision making;
- Project coordination and cross-functional operations management;
- Negotiation, partner management and distribution channel management;
- Analysis, synthesis and problem solving; proficient use of Excel, preferably SQL / Power BI;
- Good communication, writing and presentation skills, presentation and reporting;
- Time management, teamwork; able to handle high intensity;
- Good to excellent English.
III. Candidate Benefits
1. Income & Benefits
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Base salary: (negotiable based on competence)
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Lunch allowance: 500,000 VND/month
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Business bonus: Attractive, based on results and work effectiveness
2. Working Conditions & Treatment
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Working hours: 8:30 - 17:30, Monday – Friday (Saturday & Sunday off)
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Full insurance: Social insurance, health insurance, unemployment insurance as per State regulations
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Extended health insurance package exclusively for VietCredit employees
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Welfare policy: Compassionate leave, annual leave, seniority leave
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Bonuses on important occasions and holidays such as: Tet, 8/3, 20/10, Mid-Autumn, 30/4, 1/5, 2/9, 19/11, 1/6... (cash or gifts)
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Weekly teabreak
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Teambuilding – Regular trips: 2 times/year
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Participate in internal cultural and sports activities that build cohesion and vibrancy
3. Development Opportunities
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Work in a professional environment, exposed to diverse projects in the financial sector
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Access to automatic credit control & assessment systems – practical
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Systematic and regular professional training
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Participate in VietCredit's internal capacity development programs