POSITION OVERVIEW
Responsible for managing and supervising the activities of other service departments in the building such as internal security, reception and other facilities to provide the best quality services to residents and customers
JOB RESPONSIBILITIES
Administrative work:
- Monitor contracts with subcontractors on all aspects of service;
- Support the Building Manager in organizing and arranging events when requested such as Resident Meetings, Christmas parties, year-end parties, etc.;
- Implement and update management and operational procedures as needed;
- Develop standard procedures for Management Board staff and subcontractors;
- Record and resolve all resident complaints in a timely and effective manner;
- Prepare work schedules for cleaning and security subcontractors;
Supervision work:
- Directly manage subcontractors to provide security, cleaning, pest control, waste management, landscaping services;
- Manage parking operations and drivers to ensure they comply with rules and regulations;
- Ensure subcontractors comply with items agreed upon in the service contract;
- Check the number of staff to ensure the correct number according to the signed contract;
- Inspect daily and periodic work to ensure that all work is performed as agreed in the contract;
- Work closely with supervisors of subcontractors and coordinate with other departments to ensure that all related work operates smoothly;
- Provide job descriptions for each position to subcontractor staff and regularly check to ensure they understand their duties and responsibilities;
- Regularly check the number of staff provided by subcontractors; Support supervision of customer care services when requested during working shifts to ensure that all requests from residents and tenants are addressed promptly;
- Check daily work schedules and randomly inspect daily fingerprint reports;
- Perform other tasks when the Building Manager requests;
Reporting:
- Perform daily checklist
Perform other work:
- Monitor customer receivables and inventory;
- Control inventory supplies;
- Control goods receipt and delivery;
REQUIREMENTS
- At least 2 years of experience in an equivalent position
- Proficient computer skills
- Good interpersonal, negotiation and communication skills to communicate with colleagues, customers and other stakeholders
- Meticulous and careful
- Problem-solving skills - able to identify incidents, issues and quickly provide solutions.
Send CV to email: Careers@Savills.com.vn
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