Job Description
1. Manage & care for Sellers
- Multi-channel interaction: call / chat / face-to-face (when needed)
- Handle customer tickets daily
- Guide sellers to use the platform effectively
2. Exploit & develop customers
- Work on allocated customer list (ticket-based)
- Advise based on actual needs using AI insight
- Upsell / Cross-sell products & services
3. Data-driven Sales (KEY)
- Use Sales Mate system to:
- Read & understand customer insight
- Detect issues (low performance, spending decrease…)
- Apply suggestion scripts to handle
- Proactively adjust approach based on actual feedback
4. Monitor & optimize effectiveness
- Track seller performance (revenue, listings, budget)
- Evaluate effectiveness of implemented actions
- Feedback insight & propose improvements
5. Manage pipeline & operations
- Update status on CRM / ticket system
- Ensure SLA & workload (~50 tickets/day)
6. Contribute to system improvement (AI)
- Feedback on insight / script quality
- Propose improvements to logic & data input for Sales Mate
7. Execute campaigns
- Implement sales campaigns
- Leverage AI to increase outreach & conversion
Qualifications
- Sales/Account experience (>2 years), preferably in e-commerce, marketplace or automotive industry
- Ability to approach & use AI tools in work (not afraid to change working methods to achieve expected results)
- Data-driven mindset, comfortable working with dashboards, CRM and support tools
- Good communication, flexible situation handling when working directly with sellers
- Discipline in adhering to processes (tickets, SLA) but still proactively improve effectiveness
- Learning spirit & contribution to system improvement
Salary and Benefits
- Attractive income: Base salary + Business commission bonus
- Participate in Health Insurance, Activity leave policy
- Participate in employee health insurance
- Total 21 days leave/year
- Young, dynamic working environment, emphasizing individual capability
- Trained in skills and experience from sales and marketing teams
Additional Information
Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks since application, otherwise we might meet when another chance arises.
By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.
Company Description
Chợ Tốt is part of Carousell Group, the fastest-growing classifieds technology conglomerate in Southeast Asia. Since launching in the Vietnamese market in 2013, Chợ Tốt has become a recommerce platform for secondhand goods, with over 10 million users and over 1 million products listed for sale each month. As the leading online classifieds platform in Vietnam, we are committed to bringing greater convenience to people's lives.
• Our mission is to help everyone find anything they want ("Want is to have"). We are a dynamic team with young, passionate members, always seeking talented individuals motivated to join a fast-paced, vibrant and joyful working team.
• For more information, please visit: https://careers.chotot.com/about-us/
