JOB DESCRIPTION
- Perform reconciliation (daily/monthly) of payment services in accordance with Bank regulations and ensure compliance with service quality commitments issued in each period;
- Perform accounting and settlement of successful transactions and supplementary accounting (credits/refunds/deductions) for customers/partners for transactions not automatically processed by the system and/or transactions with discrepancies before or after the settlement period;
- Perform detailed checking of intermediate accounts recording payment/transfer transactions of customers and/or partners to detect suspicious transactions and notify relevant units for timely coordination in handling refunds/recovery;
- Prepare income allocation and payment service expense tables issued by the Bank and payment services provided by the Bank in cooperation with intermediate payment service providers;
- Prepare reports to be sent to the State Bank;
- Comply with operational documents related to payment settlement activities;
- Monitor and self-assess operational risk control and issues arising during transaction processing to report promptly when there are obstacles;
- Contribute suggestions to build improvements in operations to enhance work efficiency and service quality;
- Support guidance and consultation to units throughout the system on payment services issued by the Bank;
- Contribute suggestions to develop regulations and operating procedures for payment service products;
- Coordinate participation in implementing digital banking service development projects, projects to modernize the Bank's payment activities and projects in compliance with State Bank regulations;
- Coordinate training work when assigned;
- Perform other tasks as assigned by competent authority.
JOB REQUIREMENTS
Qualifications/Certificates: University degree in Economics, Finance - Accounting, or Banking.
Experience:
- At least 01 year of experience in domestic payment services in the banking industry;
- Understanding of payment, finance, tax, income and expense operations.
Knowledge:
- Solid grasp of accounting operations;
- Solid understanding of State Bank regulations on payment activities;
- Clear understanding of regulations, operational procedures, and legal documents related to domestic payment operations;
- Knowledge of law.
Skills:
- Good interpersonal skills, teamwork, and customer communication.
- Job guidance skills, proactive in work.
- Good document presentation and office IT skills (Microsoft Office), especially proficient in Excel.