Shinhan Bank Vietnam

OMNI CHANNEL CONSULTING & HANDLING

Ho Chi Minh City, Vietnam · On site · Mid level

• Handle customer inquiries through Omni Chat and digital receiving channels in a timely and professional manner. • Provide accurate information and appropriate solutions in accordance with Bank policies and procedures. -Verify customer information and handle requests securely. • Monitor and follow up on unresolved customer cases within defined SLA. • Escalate complex cases to relevant teams for further handling. • Record customer interactions and case details accurately in the system. • Identify recurring customer issues and provide feedback for service improvement. • Support other operational tasks assigned by the Line Manager.
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