1. Balancing Control:
- Monitor and consolidate balancing performance across Fin-Ops processes.
- Perform regular control and review of balancing results, identifying discrepancies, abnormal trends and potential operational risks.
- Consolidate outstanding issues and follow up with process owners to ensure timely resolution.
- Develop and maintain control reports, trackers and performance dashboards to provide visibility of overall balancing status.
- Identify recurring issues and root causes, and propose preventive actions to strengthen operational controls.
- Provide regular balancing updates and key insights to Fin-Ops management.
2. Project & Process Improvement:
- Coordinate projects to automate, optimize and simplify Fin-Ops processes.
- Identify manual, repetitive or inefficient processes and propose scalable solutions through automation, system enhancement or process redesign.
- Work with relevant stakeholders to define requirements, solution approach, timeline and expected impact.
- Coordinate UAT/testing, implementation and post-launch monitoring to ensure project objectives are achieved.
- Track project progress, risks, blockers and outcomes, and provide regular updates to stakeholders.
3. SOP & Process Governance
- Review, develop and maintain SOPs, guidelines and process documentation across Fin-Ops.
- Standardize processes and controls to improve consistency and reduce operational risks.
- Ensure process changes and project implementations are properly reflected in relevant SOPs and guidelines.
- Identify gaps between actual operations and documented processes and drive necessary improvements.
4. Cross-functional Collaboration
- Work closely with Fin-Ops sub-teams, as well as Finance, Operations, Product, Legal, Tax, Risk,...team
- Consolidate inputs from multiple stakeholders and drive alignment on process improvements and project implementation.
- Act as a central coordinator for selected Fin-Ops initiatives.
Requirements
- 1–3 years of experience in Project Management, Business Operations, Finance Operations, Process Improvement or related fields.
- Experience in reconciliation / balancing, payment or financial operations.
- Experience driving automation, process optimization or system enhancement projects.
- Experience with dashboard or data visualization tools.
- Strong analytical and problem-solving skills, with the ability to identify discrepancies, trends and root causes from data.
- Strong Excel / Google Sheets skills and comfortable working with large operational datasets.
- Good understanding of process management and operational controls.
- Strong project coordination skills, with the ability to manage multiple initiatives and drive actions to completion.
- High attention to detail and strong sense of ownership.
- Good stakeholder management and communication skills.
- Interest or hands-on experience in AI / automation.
- Able to work independently in a fast-paced and dynamic environment.
