Job Description:
I. POSITION FUNCTION Monitor alerts on the CNNH system related to transactions, accounts showing signs of suspected fraud, scams; Ensure alerts and urgent requests are received 24/7 Detect, record and initially assess incidents, abnormal signs; implement preventive actions within authority; promptly report and transfer information to relevant units according to correct procedures and permitted SLA; Receive requests and implement digital banking application locks, account freezes to prevent or control suspected fraudulent, scam transactions within authority and approved procedures; Implement account unfreezing upon request from authorized units; Comply with regulations on access control, information security, personal data protection and maintain transaction logs on the system throughout the entire processing process; Participate in contributing ideas to build and update incident response procedures for security and safety in payment activities; Perform periodic/ad-hoc reports as assigned by the Functional Director/Operations Block Director or authorized person. II. JOB RESPONSIBILITIES 1. Build, manage and organize business activities: 2. Learning and development: - Understanding of payment operations in banking, especially electronic payments, 24/7 fast transfers and digital banking services. - Have basic knowledge of common forms of fraud, scams in banking activities - Monitor and detect abnormal transactions according to regulations - Assess risks according to procedures, comply with business requirements - Understand the bank's internal regulations, laws and regulations related to payments, fraud prevention, information security and personal data protection. - Handle emergency situations - Proficiently use systems and technology - Have understanding of incident handling procedures, reporting mechanisms and inter-unit coordination. - Ready to work in shifts (including night shifts, weekends, Tet holidays) to ensure continuous 24/7 operations. - Careful, honest and sensitive to abnormal signs in financial transactions. - Participate in internal and external training courses to improve daily business knowledge serving work at the unit. 3. Other work: - Participate in contributing ideas to build and update incident response procedures for security and safety in payment activities; - Perform other tasks as assigned by Team Leader and Call Center Director.Requirements:
1. Competency requirements 2. Qualifications and experience requirements Competency content Level * Qualifications: Bachelor's degree or higher in majors: Finance – Banking, Information Technology, Management Information Systems, Information Security or related fields. * Experience: At least 01 year of experience in the banking field, priority given to candidates who have worked in departments such as Payment Operations, Electronic Payments, Digital Banking, Fraud Prevention, Operational Risk Management. Customer support, transaction inquiry and complaint handling. On-call incident handling, 24/7 operations. * Skills: '- Emergency situation handling skills: Ability to quickly assess risks, make accurate decisions and stay calm under high pressure. - Communication and coordination skills: Coordinate smoothly with internal units. - Proficient in office applications, quick operation ability on core banking systems and alert monitoring systems (CNNH). 1.1 Professional Competency Group Product and service knowledge 2 Industry and business expertise 2 1.2 Leadership Competency Group Vision Project Management 1.3 Core Values Group Customer focus 2 People are assets 2 Collaborative development 2 Flexibility and adaptability 2 Discipline to win 2Benefits:
- "Best workplace in Asia" (HR Asia) 3 consecutive years from 2020
- "Favorite employer" (CareerViet) 2 consecutive years from 2023
- Top 6/10 favorite employers in Finance – Banking – Securities sector
- Top 10 non-state-owned banks with best brand index (Mibrand 2021)
- It is not by chance that ABBANK is continuously mentioned in those prestigious awards, but from the efforts of the human resources team throughout the system stretching from North to South. After more than 32 years since 1993, An Binh Joint Stock Commercial Bank (ABBANK) continues to affirm its position as a trusted bank accompanying more than 2 million customers and partners at home and abroad.
- Dynamic and friendly working environment with many opportunities for advancement, this is what we aim for and always support. We not only recruit talented people but we also recruit companions, to become better versions of ourselves together.
- ABBANK is not just a place to work, it is also a place where your career can flourish