JOB DESCRIPTION
1. Planning
- Develop activity plans and set targets for the department; for business officers in the department to identify lines of responsibility in the department and focus on long-term development of relationships with Micro segment SMEs; while ensuring achievement of all monthly/quarterly/6-monthly/annual business targets.
2. Business Organization and Implementation
- Manage, exploit and analyze industry and market information, contact and work with customers to identify current and future customer needs, to maximize sales opportunities, implement sales solutions (cross-selling, chain selling, etc.), marketing programs and sales promotion, optimal approaches to potential customers.
- Manage, support and promote timely sales activities and customer service through: building and managing sales pipelines; monitoring the effectiveness of each business officer's activities through dashboards.
- Coordinate and consolidate proposals to update, modify solutions, products and/or services to maximize customer needs while ensuring compliance with risk management regulations, current procedures and authorities.
- Organize maintenance and development of customer networks, partners, alternative distribution channels.
- Prepare periodic/ad-hoc business reports as requested by Regional Director/General Director
3. Monitor Business Performance:
- Ensure quality and efficiency of credit file processing for Micro segment SMEs (review and approve files before forwarding to CPC);
Control compliance with policies, procedures and regulations of business officers in the department - Manage compliance with working hours of business officers in the department;
Control targets/KPIs of business officers in the department - Review and evaluate customer service quality and propose improvements.
4. Sales Force Development:
- Build incentive mechanisms for the sales force, allocate and monitor implementation of business and sales targets.
- Manage promotion of activities to maintain and update knowledge about the bank's products and services, sales processes and procedures to customers, sales teams, channels and sales solutions;
- Organize competency assessment, advanced training to enhance sales capabilities and skills and provide product and service offerings.
- Direct coaching, consulting and professional guidance, encourage employees and resolve issues
BENEFITS
- Attractive income, competitive salary and bonus according to ability
- Holiday and Tet bonuses (according to bank policy for each period)
- Preferential loans according to bank policy for each period
- Attractive leave policy according to job level
- Mandatory insurance according to labor law + VPBank care insurance for employees depending on level and length of service
- Participate in training courses depending on the training framework for each position
- Working hours: Monday – Friday & 02 Saturday mornings/month
- Dynamic, friendly working environment with many opportunities to learn, train and develop; participate in many interesting cultural activities (sports competitions, talent competitions, team building activities...)
Core Values
1. ASPIRATION
2. INTEGRITY
3. EFFECTIVENESS
4. DISCIPLINE
5. INNOVATION