Timo

Product Analyst

Ho Chi Minh City, Vietnam · On site · Mid level

We are looking for a sharp and curious Product (Data) Analyst to join our Data team. In this role, you will sit at the intersection of data, product, and business — turning raw data into actionable insights that drive decisions across the company. You will own both ad-hoc analytical work and the development of scalable dashboards on our Business Intelligence (BI) platform, partnering closely with Product, Business, Operations, and other cross-functional teams to solve real problems with data.

Key Responsibilities

1. Business Intelligence & Dashboard Development

  • Design, build, and maintain dashboards and reports on the company BI platform to track key business and product metrics.

  • Ensure data accuracy, consistency, and accessibility across BI outputs for all stakeholder groups.

  • Continuously improve dashboard usability and relevance based on evolving business needs.

2. Ad-hoc Analysis & Insight Generation

  • Respond to ad-hoc data requests from Product, Business, Ops, Customer, and other teams with timely, well-structured analysis.

  • Proactively surface insights — identifying trends, anomalies, and opportunities — rather than waiting to be asked.

  • Translate complex analyses into clear, concise narratives appropriate for both technical and non-technical audiences.

3. Cross-functional Collaboration

  • Partner with Product Managers to define, track, and interpret product KPIs and funnel metrics.

  • Support Business and Operations teams with performance reporting, campaign analysis, and operational efficiency metrics.

  • Work with Engineering and Data Engineering to ensure data pipelines and event tracking are correctly instrumented for analytical needs.

4. Data Quality & Governance

  • Identify and escalate data quality issues; collaborate with Engineering to resolve them upstream.

  • Document data definitions, metric logic, and analytical methodologies to ensure consistency across the organization.

  • Contribute to the development and maintenance of a shared metric framework and data dictionary.

Qualifications

  • 3 years of experience in a Data Analyst, Product, Business Analyst, or similar role, preferably in a tech, fintech, or digital product company.

  • Strong proficiency in SQL for data extraction, transformation, and analysis across large datasets.

  • Hands-on experience building and maintaining dashboards using BI tools (Holistics, Metabase, Superset, Looker, Tableau, or similar).

  • Solid foundation in analytical thinking — ability to frame problems, structure analysis, and draw sound conclusions from data.

  • Strong communication skills — ability to present findings clearly and confidently to non-technical stakeholders.

  • Experience in fintech, banking, or consumer financial services.

  • Working knowledge of data pipeline tools and data warehouse concepts (BigQuery, Redshift, Snowflake, dbt, etc.).

  • Exposure to A/B testing and experiment analysis methodologies.

What We’re Looking For

Beyond technical skills, we value analysts who are genuinely curious — people who ask ‘why’ before ‘how’, challenge assumptions, and are not satisfied with surface-level answers. The ideal candidate is:

  • Proactive: You bring insights to the table, not just answers to questions already asked.

  • Business-minded: You understand that data serves a purpose — helping Timo grow and serve customers better.

  • Collaborative: You thrive in cross-functional environments and know how to build trust with stakeholders across teams.

  • Precise: You take data quality seriously and hold yourself to a high standard of analytical rigor.

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