Job Description
- Manage and oversee the daily operations of the Call Center, Customer Service team, and Technical team under the direction of the VAS Manager.
- Coordinate Work Orders (WO), maintenance services, and operational activities for PMS & IFM service packages.
- Plan and assign work schedules for the Technical team; coordinate site surveys, quantity take-offs, and propose optimal execution plans.
- Manage customer, property, and partner databases while supporting budgeting and preparing periodic operational reports.
- Oversee operational expenditures (OPEX), payment documentation, service contracts, and procurement activities.
- Manage the Property Cube (P3) and Service Desk platforms; analyze operational data to improve service efficiency and resident experience.
- Act on behalf of the VAS Manager to handle operational matters and urgent issues when delegated.
Requirements
- Bachelor's degree in Real Estate Management, Economics, Commerce, or a related field.
- Minimum 4–6 years of experience in service operations management, property management, serviced apartments, or equivalent industries.
- Solid experience with Work Order management, CRM/Property Cube (P3)/Service Desk systems, contract administration, budgeting, and subcontractor management.
- Fluent in English (listening, speaking, reading, and writing). Chinese or Japanese proficiency is an advantage.
- Strong leadership, team coordination, service mindset, attention to detail, integrity, and the ability to work effectively under pressure.
Working Location: Head Office – Ho Chi Minh City
