Objectives
- Ensure professional and effective debt collection operations based on well-implemented strategies, efficient management and utilization of resources (human resources, systems), while balancing debt handling effectiveness with the image and interests of the Debt Transferring Party and the Company
- Develop quality human resources through training and coaching activities
- Build a culture aligned with the Company's organizational culture orientation
- Improve the effectiveness of debt handling operations through coordination with relevant departments to develop policies, regulations, and efficient debt handling procedures that comply with the policies and laws of the Debt Transferring Party and the Company in each period
- Contribute to improving the effectiveness of credit operations by providing feedback on issues identified during debt handling that relate to credit assessment, disbursement, etc. of the Debt Transferring Party.
Main Responsibilities (1)
I. Organization and management of operational apparatus:
- Develop and implement the unit's activity plan
- Manage quality human resources, ensuring operational effectiveness is maintained
- Ensure the department's activities comply with internal policies, regulations, procedures, guidelines, etc.
- Bear responsibility for all activities and results of the Department
- Advise Leadership on improving the department's work towards greater effectiveness
Main Responsibilities (2)
II. Professional Responsibilities:
1. Manage Direct Debt Collection activities through developing work plans, assigning KPIs to individuals and monitoring the effectiveness of debt collection operations in the department
- Bear responsibility for developing and managing the specific implementation of the department's work plans
- Monitor the development/propose adjustments to contents related to debt collection scenarios, collection strategies and methods for meeting with customers and/or representatives of related units to verify and/or collect debts, ensuring achievement of assigned targets.
- Manage and support staff during debt collection operations
2. Manage the receipt, assessment and handling of requests to implement risk mitigation solutions for customers arising during Direct Debt Collection:
- Bear responsibility for monitoring the assessment, submission for approval/approval and implementation of risk mitigation solutions within the scope of assigned/delegated work.
3. Manage the detection of fraud during Direct Debt Collection operations and coordinate with the bank's functional departments in providing customer information and documents:
- Manage the exchange of information on cases of customers suspected of fraud arising during Direct Debt Collection
4. Manage participation in providing input for developing/amending policies, documents, and debt collection operation methods related to the department's operations
- Decide on the content of input regarding the development/amendment/related to procedures/guidelines for consumer credit debt collection
III. Perform other related work as required by Leadership
Main Responsibilities (3)
PEOPLE MANAGEMENT
- Attract, recruit and retain talent aligned with organizational culture;
- Communicate KRA/KPI, objectives, action plans, expectations and results of the team and individuals to unit members;
- Manage the unit's work effectiveness and provide regular feedback (according to the annual performance management cycle);
- Create conditions for developing the capacity of unit members through capacity assessment, on-the-job training, coaching and feedback, etc.;
- Create motivation and recognize the contributions of team members in achieving common objectives;
- Bear responsibility for developing talent in the team;
- Set an example and promote corporate culture in the unit;
- Understand and communicate benefits-related policies for unit members.
Success Profile - Qualifications and Experience
Qualifications/Professional: Bachelor's degree or higher.
Experience:
- Professional: 03 years of experience in debt handling operations.
- Management: > 3 years of management experience.
English: As per the Company's regulations from time to time
Professional Knowledge:
- Understanding of Vietnam's legal and regulatory system.
- Understanding of debt handling operations.
- Understanding of the Debt Transferring Party's product system