Shinhan Bank Vietnam

CASE RESOLUTION SPECIALIST

Ho Chi Minh City, Vietnam · On site · Mid level

• Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution. • Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer. • Follow up on pending cases and ensure complains are resolved within the defined SLA. • Communicate professionally and empathetically with customers to understand their concerns and ensure timely feedback. • Promptly escalate complex complain to the higher level for further investigate and resolution. • Track and report complaint trends, recurring issues, customer feedback to improve banking service quality and the customer experience. • Ensure all complaint handling process complies with the Banks policies, procedures, and operational standards. • Perform other tasks as assigned by the Line Manager and within HCC scope of work.
Apply on Shinhan Bank Vietnam's site

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