Shinhan Bank Vietnam

INBOUND KOREAN SPEAKING

Ho Chi Minh City, Vietnam · On site · Mid level

• Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support. • Understand customer needs, identify issues and provide appropriate solutions in accordance with Banks policies and procedures. • Verify and update customer information accurately after each interaction. • Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction. • Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions. • Maintain accurate interaction records and ensure proper follow-up on outstanding cases. • Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.
Apply on Shinhan Bank Vietnam's site

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