Comprehensively manage business operations and operations of Bank Branch/Transaction Office, ensuring the unit operates efficiently – safely – in compliance, in line with the business strategy of the Cluster/Region and the overall development direction of ACB Bank.
Directly responsible to the Regional Director for business results, operational quality and human resource management effectiveness of the unit.📍 Recruitment location:
- Hanoi (Region 8)
1. Management & development of banking business activities
- Develop, organize implementation and control annual business plans of the Branch/Transaction Office, including:
- Capital mobilization
- Retail credit & corporate credit
- Banking service revenue
- Manage growth of outstanding loans, mobilization, fee revenue, ensure credit quality and profitability efficiency.
- Develop individual customers, corporate customers, expand network and increase bank market share in the area of responsibility.
2. Management of Branch/Transaction Office operations
- Manage and control operational activities, transactions, cash vault, accounting, compliance and risk management in accordance with regulations of the State Bank of Vietnam and ACB Bank.
- Ensure the unit operates safely – efficiently – correctly according to procedures, minimize operational, legal and compliance risks.
3. Management of marketing & public relations in the area
- Direct implementation of banking marketing activities and develop ACB brand at the local level.
- Establish and maintain relationships with local authorities, government agencies, strategic partners, contribute to supporting business activities and enhance ACB's image in the area.
4. Management of customer service quality
- Build and maintain customer service standards at the Branch/Transaction Office.
- Monitor customer experience, promptly handle feedback and complaints; improve customer satisfaction and loyalty.
5. Management & development of human resources
- Manage all personnel at the unit: recruitment, job assignment, training, performance evaluation and development of successor team.
- Build professional, cohesive, compliant work culture and focus on business efficiency.
6. Other work
- Organize administrative work at the unit.
- Perform other tasks as assigned by management.
1. Education
- Bachelor's degree or higher in majors: Economics, Finance, Banking, Business Administration or related fields.
2. Knowledge & expertise
- Understand State Bank Law, Law on Credit Institutions, Enterprise Law, Civil Law and related legal regulations.
- Master credit policy, operations, risk management of the State Bank of Vietnam and ACB.
- Understand ACB banking products and services for individual and corporate customers.
3. Skills
- Leadership and management skills for Branch/Transaction Office.
- Skills in building networks, negotiation and customer development.
- Problem-solving, decision-making and risk management skills.
- Training, mentoring and human resource development skills.
- Foreign language: Good communication and working ability in English (equivalent to B level).
- IT: Proficient use of office applications.
4. Experience
- Minimum 07 years of experience in the Banking sector, of which at least 03 years in a management position at department/division level or equivalent and above.
5. Personal qualities
- Honest, integrity, careful.
- High sense of responsibility, proactive in work and ability to coordinate across departments.