Main Responsibilities
User Support
- Receive and handle IT support requests from users.
- Assist in troubleshooting issues related to computers, operating systems, office software, printers and peripheral devices.
- Support users with Microsoft 365 applications such as Outlook, Teams, OneDrive and Office Apps.
- Perform tasks related to handover, recovery, transfer and installation of IT equipment.
IT Operations
- Assist in managing user accounts and system access permissions as assigned.
- Participate in IT asset inventory and update equipment information.
- Update technical documentation, user guides and records related to IT systems.
- Participate in daily IT operations of the department.
Information Security and Compliance
- Implement company information security regulations and guidelines.
- Assist in recording, tracking and reporting IT or information security incidents.
- Participate in audit, compliance and process improvement activities when assigned.
Internal Activities
- Provide technical support for meetings, training, seminars and internal events.
- Coordinate with departments on IT-related activities.
- Participate in projects and other work as assigned by the IT Manager.
Job Requirements:
- Bachelor's degree in IT, Computer Networks, or Information Security.
- 0 – 1 year of experience in a related position
- CCNA, MS365 certification (domestic or international)
- Good knowledge of Linux
- Understanding of PC and Laptop Troubleshooting
- English language proficiency (reading and writing)
