Officer, Customer Experience (Policy Standard & Service Evaluation)

Area of Responsibility: - Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.  - Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip. - Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.   - Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards. - Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks. - Other assignments from the direct Manager. Minimum requirements: - University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication - 0-1 of airline business or any others experience - Toeic score 550 or above is plus - Customer behavior and risk management skill - Regulation in airline business - Excellent Microsoft Office skills - Excellent communicators in English and Thai of both written and speaking