Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role is to ensure that the claim case was processed met to standard TAT. Support Customer Service, Call Center & Sales channels to handle claim issue. Contact closely with IT, Actuary, Product…to set up automation tool on claim systemJob Responsibilities:
Scope 1: Manage all frontline activity
- Via email Claims Frontline (claims.frontline@prudential.com.vn)
- Call/ Chat on Teams (via call/ chat on Microsoft Teams)
- ZALO (via zalo number)
Scope of the content related to
- Claim query
- Update the process of processing claims to relevant departments
- Complaint handling: Complaints involving Claims decisions, social media complaints: handled by Medical Service Senior Specialist (4A), working closely with Assessors and departmental representatives to provide accurate information, support Complaint Handling related issues
Scope 2: Approval claim case
- Approval authority limit: 500M for job code 4A - Claims Service Senior Specialist (4A)
- Complete the process to close a case by completing the steps of drafting the letter and payment values
Scope 3: Handling transactions related to payments from Claims, ensuring that the Contract is paid correctly and in sufficient amount, the remaining amounts that are not within the scope of payment need to be checked and handled in a timely manner
Scope 4: Other tasks when assigned
- Willing to join the company's project with roles such as tester (Tester), Claims representative (Coordinator), claim (Requester)
- Training & sharing claim knowledge
Job Requirements:
Qualifications
- Graduated from university of Economics/ Finance & Accounting/ Information Technology
Knowledge and skill
- MS Office: Excel, Word, Power Point
- Fluency in English: at least reading & writing skill
- Having knowledge of Insurance/ Law/ Medical is an advantage
Competencies
- Customer centricity – Foundation level
- Execution Excellence – Foundation level
- Working together – Intermediate level
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
