Shinhan Bank Vietnam

IT BUSINESS ANALYST - SENIOR

Ho Chi Minh City, Vietnam · On site · Senior

· Collaborate with business units to gather, analyze, and document business requirements (BRD/SRS) for banking systems and projects. · Provide technical consultation and translate business needs into IT specifications for core banking, internet banking, mobile banking, or other bank business for Custody, Kondor, LOS, etc. · Manage end-to-end project lifecycles, including planning, coordination with vendors, progress monitoring, and stakeholder reporting. · Conduct user acceptance testing (UAT) to ensure systems meet business requirements. · Perform initial troubleshooting and system checks when issues arise, resolving them directly when possible or escalating to vendors for support. · Support daily operations and system maintenance for platforms banking systems. · Prepare detailed reports, process diagrams (using UML/BPMN), and presentations for managers, directors, or the Head of ICT. · Contribute to the continuous improvement of digital banking solutions and operational processes.
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