Job Objective
The person in this position is responsible for:
- Ensuring consultation and provision of payment products and services in the retail banking sector, suitable to customer needs in order to deliver the best customer experience
- Ensuring compliance and minimizing risk when processing transactions and providing products and services to customers
- Work Location:
Zone 1: Quang Ninh, Hai Duong, Hai Phong, Hung Yen.
Zone 8: Ha Nam, Nam Dinh, Thai Binh, Ninh Binh, Thanh Hoa, Nghe An
Zone 2: Bac Ninh, Bac Giang, Vinh Phuc, Thai Nguyen, Phu Tho, Lao Cai, Yen Bai.
Job Description (1)
1. CUSTOMERS: CONSULTATION AND PROVISION OF PAYMENT PRODUCTS AND SERVICES TO BUSINESS HOUSEHOLD CUSTOMERS SUITABLE TO THEIR NEEDS
- Search for and understand customer information to consult and provide payment products and services suitable to customer needs or introduce to relevant positions as prescribed in order to deliver the best customer experience
- Develop market exploitation plans, collect statistics and update customer status information in the assigned area
- Manage/conduct customer interactions/care to promote transactions
- Exploit, consult, and provide payment products and services suitable to customer needs according to customer lists assigned in each period
- Identify cross-selling opportunities during customer interactions and encourage customers to use additional products; for products outside the scope of responsibility, transfer to relevant departments.
2. PRODUCTS AND SERVICES: ENSURE AND IMPROVE SERVICE QUALITY, HELP DELIVER THE BEST CUSTOMER EXPERIENCE
- Execute transactions according to customer requests accurately, completely, quickly and timely, ensuring compliance with SLAs and service quality standards
- Update information on products, processes/regulations, marketing programs, new sales campaigns and Techcombank guidance in each period in order to provide the best banking services to customers
- Approach, resolve customer requests and complaints in accordance with Techcombank regulations
- Make recommendations to relevant departments to help improve issues regarding products, processes, and policies in each period.
Job Description (2)
3. SYSTEMS AND PROCESSES: COMPLIANCE WITH OPERATIONS AND RISK MANAGEMENT
- Perform work in accordance with bank policies, regulations, processes, and guidance
- Perform customer information identification as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank procedures, regulations and laws
- Use equipment and tools correctly according to purpose and guidance
- Manage legal risk and operational risk on the assigned customer list in accordance with bank regulations and guidance
- Comply with customer assessment procedures/guidance and ensure full file control in accordance with regulations when transacting with customers
- Comply with post-control procedures
- Identify and report operational risks
- Comply with information security and information security regulations.
4. HUMAN RESOURCES: DEVELOP PEOPLE AND BUILD ORGANIZATIONAL CULTURE
4.1 Self-development
- Fully participate in Techcombank training programs
- Always have a spirit of self-learning in work and life
- Proactively develop personal development plans
- Always have an open attitude to share information with others and a spirit of readiness to embrace change
- Take ownership and responsibility for work and aim for outstanding results
4.2 Build organizational culture at the unit
- Build a cohesive culture, encourage colleagues to achieve success
- Fully understand Techcombank's organizational culture and perform duties in the spirit of 5 core values, TCB behavioral standards and demonstrate the DNA of Techcomer
5. EFFECTIVE MANAGEMENT: MANAGE BUSINESS PLANS AND RESULTS
- Develop and implement personal business plans to achieve assigned business targets
6. Perform other related work as required by management
Job Requirements
- Associate degree or higher (graduation in Banking or Economics major is an advantage)
- Experience in sales, market development, card opening, account opening, experience with payment applications (E-wallets: Momo, VNPay) will be an advantage but not required
Benefits
- Average total monthly income of 15 million VND
- Sign labor contract, entitled to social insurance, health insurance, etc.
- Receive continuous training and skill development from highly specialized professionals in banking and business fields, helping you become an expert in this field;
