What you will do
- Receive, respond to, and handle customer inquiries through OA/Chat and email channels;
- Support sellers in setting up and managing stores on MiniApp/MiniShop; provide guidance on store onboarding, explain platform policies and regulations, and resolve operational issues;
- Handle complaints and act as a liaison between buyers and sellers; promptly escalate critical cases involving counterfeit products, fraud, or scams;
- Process support tickets and collaborate with Technical, Legal, and Content teams to resolve application-related issues and ensure timely customer support;
- Maintain and update customer data in the system; prepare service performance reports, analyze customer feedback, and recommend improvements to processes and policies;
- Proactively follow up with customers after transactions to collect feedback and enhance customer satisfaction and retention;
- Perform content moderation for MiniApps by reviewing product information, images, and descriptions to ensure compliance with platform policies and content standards.
What you will need
- Consulting/customer service experience preferred;
- Effective communication, integrity, logical and systematic thinking;
- Hardworking and eager to learn;
- Sociable and patient at work;
- Proficient in Microsoft Office applications;
- Fresh graduates are welcome if highly motivated.
