Head of Non Health Claim

We’re hiring! Aon Vietnam is currently recruiting Head of Non Health Claim to join our team in HCMC. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Responsibilities: Responsible for executing Commercial Risk (CRS) claims business strategies by delivering and implementing talent, client, and operational claims initiatives that will increase the quality of services while improving efficiency and the contribution of claims to CRS. Claims Leadership & Advocacy Lead the end-to-end management of complex, high-value, disputed, sensitive, or strategic non-health insurance claims. Develop and execute claim strategies to maximize recovery and achieve fair and timely settlement outcomes for clients. Provide expert advice on policy coverage, policy interpretation, and claim recovery options. Act as the senior escalation point for critical client claims. Client Relationship Management Serve as the senior claims advisor for key corporate and multinational clients. Support client retention and growth through superior claims advocacy and claims consulting services. Lead major claim review meetings and communicate claim developments with senior client stakeholders. Enhance client satisfaction by delivering effective claims resolutions and advocacy support. Insurer & Market Engagement Lead negotiations with insurers, loss adjusters, experts, surveyors, and legal representatives. Establish escalation protocols and maintain strong relationships with insurance markets to facilitate resolution of contentious claims. Represent Aon and clients in complex claim discussions and settlement negotiations. Team Leadership & Talent Development Lead, coach, and develop the non-health claims team. Allocate resources effectively across claim portfolios to ensure service quality and workload management. Develop technical claims expertise, advocacy capability, and succession planning within the team. Foster a high-performance and client-centric culture. Operational Excellence & Governance Establish claims service standards, KPIs, and reporting processes. Monitor claim trends, large losses, and emerging risk issues. Ensure compliance with Aon standards, regulatory requirements, and governance procedures. Drive continuous improvement in claims handling efficiency and client Skills and experience that will lead to success. Bachelor's degree. Construction/Engineering qualification is preferred. Minimum 10-15 years of relevant experience in insurance claims, claims advocacy, loss adjusting, insurer claims management for non-life insurance. Client-centric mindset. Influencing and negotiation capability Strong analytical and problem-solving skills. Strong written and spoken English Benefits: At Aon, we offer you a competitive and attractive package which not only rewards performance but also invests in the candidate’s long-term growth and satisfaction within the organization. Competitive market rate which commensurate with experience and qualifications. Attractive Incentives and Bonuses Bimonthly recognition and sales awards for top performers/ hit team Access to training programs led by local and regional experts in the healthcare industry. Opportunities to attend industry conferences and workshops. Guidance and support in career development from direct manager Opportunity to develop and contribute significantly to company growth and success. Work in a dynamic and fast-paced environment. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email: ReasonableAccommodations@Aon.com 2588421