GO Duty Officer (Taiwan Taoyuan International Airport - TPE)
• To decide and find a solution in the event of problems about ramp & cargo operations/discrepancies.
• Coordinate with the check-in agent to monitor the current flight and handle last-minute circumstances.
• Supervise the opening/closing time of the check-in counter/boarding gate according to SLA and SOP.
• Monitor the attitude/uniform/grooming/service manners of ground staff at the check-in counter/boarding gate.
• Coordinate with the relevant department to serve VIP/CIP/Skyboss passenger or specific product.
• Handle all passengers' complaints related to ticket, excess baggage, and add-on service at the airport.
• Timely update, distribute the new procedure of ticketing, baggage, and add-on services to all handling teams at the airport
II. Ramp services:
• Monitor overall performance of ramp & cargo services for the station
• Coordinate with related departments on solving the abnormal issues of cargo & ramp services
• Ensure the ongoing effectiveness of ramp & cargo operation for respective stations
• Supervise and ensure that staff comply with safety regulations during ramp operation
• Supervise the opening/closing time of the check-in counter/boarding gate according to SLA and SOP
III. Headset communication task:
• Connect headset with aircraft, communicate with captains via interphone
• Observe and notice abnormalities in aircraft and timely report to the captain on duty
• Establish headset communication with the pilot. When the process is done, a goodbye performance shall be performed
• Ensure the reporting system is always available for safety/security-related occurrences and issues
IV. Other tasks:
• Participate in the training course if requested.
• Execute other tasks as assigned by supervisor or upper-level manager
• Male: above 1m68 /Female: above 1m60, with good-looking appearance
1. Education:
• Graduated from College/University or higher
2. Experience:
• Preference for candidates with work experience in aviation and ramp services
3. Language skills:
• English competency: TOEIC 500 (or equivalent certificate) or Bachelor's degree in English
• Preference for candidates with other language skills (Japanese, Korean, Chinese, etc.)
4. Soft skills:
• Careful, honest, responsible, sociable character traits
• Exceptional communication and problem-solving skills
• Gracious attitude when communicating with customers as well as colleagues
5. Other requirements:
• Good health conditions, ability to work under pressure
• Willingness to work in shifts
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