SCOPE OF WORK: Reports directly to the Head of Customer Service Department and/or Management Director (Project).
The Receptionist Officer is responsible for receiving and directing residents and visitors to the Building, receiving mail and information related to the activities of the residential complex/building; and conveying information in a timely manner to the designated address. The Receptionist is a bridge between Residents/Tenants and the Management Department.
Responsibilities:
- Receive complaints and inquiries from tenants/residents (in person or by phone) and report to the Head of Customer Service Department and/or Management Director for handling
- Record and maintain complete details in the shift log for handover between shifts
- Update the list of tenants/residents, including visiting guests
- Guide registration procedures for interior construction contractors
- Guide tenants/residents in the handover of houses/apartments with all necessary documents and papers according to procedures
- Assist in collecting management fees from residents and depositing funds according to proper procedures
- Ensure the reception area is always neat and tidy
- Support other work when requested by the Management Director
- Work in shifts, 5 - 6 days/week
Candidate Requirements:
- Secondary education or higher
- No experience required
- Presentable appearance
- Good communication skills. English language knowledge is an advantage
- Careful and attentive
- Able to use basic computer programs, Excel, Word
- Team spirit.
Send CV to email address: Careers@Savills.com.vn
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