Job Description
Key Responsibilities
1. Delivery and governance
- Plan, run and deliver one or more software projects, or a programme of related projects, on scope, schedule and budget.
- Define delivery methodology (Agile, Scrum or hybrid) and keep roadmaps, milestones, dependencies and RAID logs current.
- Track budget, resource utilisation and profitability, and forecast accurately.
- Identify risks early, escalate with a mitigation plan, and keep quality, security and compliance standards for regulated clients.
2. Stakeholder management
- Be the trusted advisor to C-level and senior executives at client organisations, especially in banking and fintech.
- Run steering committees and executive reviews, and report progress, risks and decisions clearly in English.
- Manage expectations, change requests and commercial discussions together with Sales and Account Management.3.
3. Team leadership
- Lead cross-functional teams of engineers, QA, BA and designers, onshore and offshore.
- Coach team members, resolve conflicts and keep delivery quality and morale high.
- Work with Talent Acquisition and Delivery leadership on resource planning, hiring and onboarding.
4. Continuous improvement
- Capture lessons learned and share delivery best practices across the company.
- Introduce tools and AI-assisted practices that improve estimation, reporting and delivery speed.
Qualifications
Must have
- 7+ years of experience as a Project Manager or in a closely related role (Programme Manager, Delivery Manager).
- English communication at B2 level or higher, written and spoken, suitable for client meetings and executive reporting.
- Proven experience working directly with C-level executives, especially in the banking or fintech industry.
Nice to have
- Track record delivering software, digital banking, payments, lending or core-system modernisation projects.
- Experience managing programmes with several parallel projects or vendors.
- PMP, PgMP, PRINCE2, PMI-ACP, CSM or SAFe certification.
- Familiarity with financial regulation and security standards (for example State Bank of Vietnam requirements, PCI DSS, ISO 27001).
- Experience with offshore or distributed delivery models and with Jira, Confluence or similar tools.
- Bachelor's degree in IT, Business, Engineering or a related field.
Core competencies
- Executive presence, negotiation and clear structured communication.
- Strong planning, risk management and financial control.
- Servant leadership, accountability and the ability to stay calm under pressure.
Company Description
SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly.
The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.
We have over 200 talented employees working both on-site and remote/hybrid at locations:
- Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
- Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi