Shinhan Bank Vietnam

KOREAN SERVICE SPECIALIST

Ho Chi Minh City, Vietnam · On site · Mid level

Process transactions for customers including but not limited to cashier, deposits, withdrawals, remittance, card/loan payments, opening and closing of accounts/card, e-banking service. Identify customer needs, provide information on new products and services to capitalize on the business referral opportunities Track, record, report, and store transactional information and special requests Provide a high level of customer service, offering answers and assistance with a smile Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols Work with other customer service officers as a team to complete daily tasks while demonstrating respect and professionalism, being, and supporting management as needed Perform other related duties as necessary or assigned.
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